PRIVACY POLICY

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.theplumbumstore.com (the “Site”).

WHAT WE COLLECT AND STORE

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like screening for potential risk and fraud, as well as to improve and optimise our site
  • Shipping address: we’ll ask you to enter this so we can send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Process, fulfil and deliver your order
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, from which you can opt out at any time by contacting us at enquiries@theplumbumstore.com

If you create an account or place an order through our site, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We will also store comments or reviews if you choose to leave them. When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. If you request a password reset, your IP address will be included in the reset email.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We generally store this information about you indefinitely, unless and until you ask us to delete this information (except in cases where we are legally required to keep or remove the information).

WHO ON OUR TEAM HAS ACCESS

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

WHAT WE SHARE WITH OTHERS

Visitor comments may be checked through an automated spam detection service.

We also share information with third parties who help us provide our orders and store services to you:

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Your order information is shared only with the relevant third parties required to fulfil your order and deliver it to you. 

 

COOKIES

If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Necessary:

woocommerce_recently_viewed | Duration: Session | Description: WooCommerce sets this cookie to store performed actions on the website

__cflb | Duration: 1 hour | Description: This cookie is used by Cloudflare for load balancing

wpEmojiSettingsSupports | Duration: Sesssion | Description: WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.

cookieyes-consent | Duration: 1 year | Description: CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors

m | Duration: 1 year 1 month 4 days | Description: Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly.

_stripe_mid | Duration: 1 year | Description: Stripe sets this cookie to set a unique session identifier to recognize users across sessions.

_stripe_sid | Duration: 1 hour | Description: Stripe sets this cookie to set a unique session identifier for a single session

wp_woocommerce_session_* | Duration: 2 Days | Description: WooCommerce sets this cookie to make a unique code for each customer so that it knows where to find the cart data in the database for each one

woocommerce_items_in_cart | Duration: Session | Description: WooCommerce sets this cookie to record if there are any items in the WooCommerce shopping cart

woocommerce_cart_hash | Duration: Session | Description: WooCommerce sets this cookie to determine when cart contents/data changes

Analytics:

sbjs_migrations | Duration: Session | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.

sbjs_current_add | Duration: Session | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.

sbjs_first_add | Duration: Session | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.

sbjs_current | Duration: Session | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.

sbjs_first | Duration: session | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website

sbjs_udata | Duration: Session | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.

sbjs_session | Duration: 1 hour | Description: Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.

tk_or | Duration 1 year 1 month 4 days | Description: JetPack plugin sets this referral cookie on sites using WooCommerce, which analyzes referrer behaviour for Jetpack.

tk_r3d | Duration: 3 days | Description: JetPack installs this cookie to collect internal metrics for user activity and improve user experience.

tk_lr | Duration: 1 year | Description: JetPack plugin sets this referral cookie on sites using WooCommerce, which analyzes referrer behaviour for Jetpack.

tk_ai | Duration 1 year 1 month 4 days | Description: JetPack sets this cookie to store a randomly-generated anonymous ID used only within the admin area and for general analytics tracking.

tk_qs | Duration: 1 hour | Description: JetPack sets this cookie to store a randomly-generated anonymous ID used only within the admin area and for general analytics tracking.

tk_tc | Duration: Session | Description: JetPack sets this cookie to record details on how users use the website

Advertisement:

NID | Duration: 6 months | Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads.

EMBEDDED CONTENT FROM OTHER WEBSITES 

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

PAYMENTS

We accept payments through Stripe, Apple Pay and Google Pay. When processing payments, some of your data may be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details on how your data is used: https://stripe.com/gb/privacy

Please see the Apple Pay Privacy Policy for more details on how your data is used: https://www.apple.com/uk/legal/privacy/data/en/apple-pay/

Please see the Google Pay Privacy Policy for more details on how your data is used: https://support.google.com/googlepay/answer/9039712?hl=en-GB

MINORS

This Site is not intended for individuals under the age of 18. Therefore, no information should be provided to Plumbum, nor should any purchases be made, by anyone under the age of 18 without the consent of a parent or legal guardian, unless permitted by applicable legislation.

CHANGES

We may update this privacy policy with or without notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@theplumbumstore.com.

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